Job Purpose

The position exists to support the channel in the assigned territory to enhance Aftermarket Business by improving customer satisfaction levels, increasing network footprint, and providing technical and spares support.

Key Responsibilities / Scope

Business & Financial

• - Drive market-wise parts potential and achieve targets (in INR Mn).
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Channel & Customer Support

• - Support distributors, customers, retailers, and OE service vendors in the assigned territory.
• - Enhance customer satisfaction through effective service support and issue resolution.
• - Strengthen aftermarket network presence and service effectiveness.

Operating Network

External Interfaces:

• - Distributors
• - Customers
• - Retailers
• - OE Service Vendors

Internal Interfaces (Within Function):

• - IB Sales
• - IB Technical & Retail Support
• - Logistics

Internal Interfaces (Outside Function):

• - VEPDC
• - Finance
• - Parts Commercial
• - Domestic Aftermarket
• - Quality
• - AM Plant

Team Size

• Direct Reportees: 0–1
• Indirect Reportees: As applicable

Education & Experience

• Education: B.Tech (MBA in International Business preferred)
• Experience: 4–9 years of service experience in the automobile industry

Skills & Competencies

Business Understanding

• - Commercial acumen
• - Channel management
• - Knowledge of the latest trends in the overseas aftermarket business

Technical Knowledge

• - Product technical knowledge
• - Troubleshooting expertise

Behavioural Skills

• - Interpersonal skills
• - Leadership skills
• - Innovation mindset
• - Analytical ability
• - Strong communication skills