Role Purpose

The purpose of the role is to provide efficient administrative support by ensuring a pleasant, safe, and well-managed office environment, contributing to a positive workplace culture in the India offices, and providing confidential administrative support to the General Manager.

Key Responsibilities

Office Administration & Environment

• - Welcome visitors at the office and manage front-desk coordination.
• - Coordinate meeting room bookings and arrangements.
• - Manage receiving and dispatching of couriers.
• - Handle stationery, office supplies, catering arrangements, and related accounts and payments.
• - Maintain office contact lists and birthday lists.
• - Ensure office security and safety standards are maintained.
• - Screen and manage general office phone calls, including the Consumer Care line.
• - Monitor office cleanliness and efficiency.
• - Ensure timely upkeep and maintenance of office assets.
• - Raise Purchase Orders (POs).
• - Process and manage all admin-related invoices.

Team & Business Support

• - Provide travel support for the team, including hotel bookings, transport, and visa arrangements in line with travel policies.
• - Organise and coordinate Leadership Team meetings, company meetings, and internal training programs, including logistics, materials, and catering.
• - Ensure availability of cost-effective and efficient service providers, raising POs where required.
• - Support Sales and Marketing events as needed.

HR & Employee Engagement Support

• - Support the Office Manager in maintaining HR processes when required.
• - Own day-to-day employee engagement activities such as birthdays, family day, and similar initiatives.

Values & Competencies

Supporting and Co-operating

• - Demonstrates understanding and care for others.
• - Builds team spirit and collaborates effectively.
• - Communicates proactively and supports colleagues.
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Delivering Results and Meeting Expectations

• - Focuses on quality, productivity, and customer satisfaction.
• - Works in an organised, systematic manner.
• - Consistently meets objectives and timelines.
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Adapting and Responding to Change

• - Adapts well to changing situations and new ideas.
• - Shows cultural sensitivity and flexibility.
• - Handles ambiguity positively.
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Deciding and Initiating Action

• - Takes responsibility and initiative.
• - Makes prompt and well-considered decisions.
• - Works confidently with minimal supervision.
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Working with People

• - Builds positive relationships and demonstrates empathy.
• - Communicates openly and effectively.
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Following Instructions and Procedures

• - Follows policies, procedures, and schedules.
• - Maintains punctuality and compliance with safety and legal requirements.

Skills & Qualifications

Essential

• - 2–3 years of hands-on administrative support or office management experience.
• - Fluent in spoken and written English and Hindi.
• - Proficient in MS Excel, Word, and PowerPoint.
• - Experience handling confidential information.
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Desirable

• - Strong communication, organisational, and task management skills.
• - Effective interpersonal and teamwork abilities.
• - Practical creativity and ability to generate marketing ideas.
• - Ability to work independently as well as part of a team.