Job Description

1. Planning & Execution

• - Planning & Execution
• - Understand prospective application requirements; focus segments as per SCV GTM strategy; understanding and execution of strategy related to EV charging infra
• - Identify suitable product offerings
• - Explain product features and benefits to prospective customers
• - Finalise terms of sale as per authorisation limits
• - Support the customer in securing product finance

In order to:

• Meet customer requirements and achieve the business plan's sales targets for the region

2. Business Development

• - Mapping the Area extensively to right prospects for all SCV fuel lines and focus applications
• - Explore potential buyers entering in segments and other related transportation businesses
• - Value Proposition Discussion – explain product features and benefits to prospective customers

In order to:

• Meet targets of the region for new customer addition, which is important from an organisational perspective

3. Customer Engagement & Process Adherence

• - Customer Engagement
• - Understand the Customer pulse
• - Quarterly mapping of major customers in the area and working with them in different fronts, i.e. joint meetings with the aftermarket to resolve the service issues
• - Work with respective counterparts for site improvement along with their mining team
• - Involvement in the tendering process for future work with their management team
• - Diligent follow ups & closure on MOMs

Process Adherence

• - Understand information needs of the region
• - Reports, presentation DEMO, LIVE trial results, customer voice and other important information need to be submitted in stipulated time

In order to:

• Achieve customer satisfaction and faster resolution of issues and disputes to have a cordial customer relationship in the region
• Ensure process adherence aimed at a uniform experience for customers as well as timely delivery in the region
• Increase customer engagement, leading to repeat sales

4. Successful SCV Introduction and Ramp Up as per Plan at Targeted Price Realisation

• - Develop a complete understanding of the area of operation and its potential TIV
• - Maintaining network in market with financiers, manufacturers and customer influencers to expand/maintain market share
• - Understanding of customer requirements well and recommending solutions in line with the business focus
• - Analyse data and negotiate well to realize better price
• - Phase wise-fuel wise SCV launch and ramp up at targeted price realisation

In order to:

• Maintain market share as per set defined targets
• Maintain price levels as required
• Meet the Business plan targets

5. People Management

• - Manage Self-Performance and Collaboration
• - Collaborate with regional level stakeholders (Internal & External)

Manage Team Performance

• - Identify the competency gaps and facilitate competence development of the team both internal & external
• - Administration of performance management process
• - Engage & retain talent
• - Collaborate with other RSMs and Corporate counterparts in HO for enabling business target achievement for the Region