Job Description 

Key Responsibilities

1. Order Tracking & Execution within SLA (Order to Delivery SLA Adherence)

• - Dispatch of VOR orders within defined SLA. 
• - Dispatch of urgent & normal orders within defined SLA. 
• - VOR process adherence. 
• - Timely dispatch of material physically from India. 

2. Claim Settlement

• - Timely claim settlement. 
• - Coordination with VEPDC claims team for regular tracker. 
• - Seeking claim analysis for dealer. 

3. MIS Reports

• - Timely circulation of MIS reports. 
• - Dealer inventory health report (part-wise level). 
• - Prepare monthly MIS report based on data from various stakeholders. 
• - Mapping of retailer data & counter sale. 

4. Pricing Exercise

• - Coordinating with Parts Commercial team for FOB updation. 
• - Verification of FOB updation. 
• - Automatic calculation for FOB. 

5. Monthly Order Finalization

• - Finalize order list along with VEPDC & Logistics team based on LC terms. 
• - Follow up for processing of back-orders with VEPDC & procurement. 

6. Digitization

• - Digitization of current processes and implementation of new processes. 
• - Spare parts Order to Delivery tracking. 
• - Implementation of Poorti in select markets.