Job Description

1. Planning & Execution

Planning & Execution

• - Understand prospective application requirements and focus segments as per SCV GTM strategy, including execution related to EV charging infrastructure. 
• - Identify suitable product offerings. 
• - Explain product features and benefits to prospective customers. 
• - Finalise terms of sale as per authorisation limits. 
• - Support customers in securing product finance. 
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Objective

• Meet customer requirements and achieve business plan sales targets for the region. 

2. Business Development

• - Map the area extensively to identify the right prospects for all SCV fuel lines and focus applications. 
• - Explore potential buyers entering segments and related transportation businesses. 
• - Conduct value proposition discussions and explain product features and benefits to prospective customers.
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Objective

• Achieve targets for new customer additions in the region. 

3. Customer Engagement & Process Adherence

Customer Engagement

• - Understand the customer pulse. 
• - Conduct quarterly mapping of major customers and work jointly with aftermarket teams to resolve service issues. 
• - Work with counterparts for site improvement along with mining teams. 
• - Participate in tendering processes for future work with customer management teams. 
• - Ensure diligent follow-ups and closure on MOMs. 
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Process Adherence

• - Understand information needs of the region. 
• - Ensure reports, presentation demos, live trial results, customer feedback, and other important information are submitted within stipulated timelines. 
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Objective

• Achieve customer satisfaction and faster resolution of issues and disputes. 
• Ensure process adherence for a uniform customer experience and timely delivery. 
• Increase customer engagement leading to repeat sales. 

4. Successful SCV Introduction & Ramp Up as per Plan at Targeted Price Realisation

• - Develop a complete understanding of the area of operation and its potential TIV. 
• - Maintain networks in the market with financiers, manufacturers, and customer influencers to expand and maintain market share. 
• - Understand customer requirements and recommend solutions aligned with business focus.  
• - Analyse data and negotiate effectively to realise better pricing. 
• - Drive phase-wise and fuel-wise SCV launch and ramp-up at targeted price realisation. 

Objective

• Maintain market share as per defined targets. 
• Maintain required price levels. 
• Achieve business plan targets. 

5. People Management

• - Manage self-performance and collaborate with regional stakeholders (internal & external). 
• - Manage team performance by identifying competency gaps and facilitating development for internal and external teams. 
• - Administer performance management processes. 
• - Engage and retain talent. 
• - Collaborate with other RSMs and corporate counterparts at HO to achieve business targets for the region. 

Objective

• Develop team capabilities for future roles and maximize team performance.