Job Description

The Customer Service Executive – Depot Operations will oversee depot operations across 3–4 assigned depots in Bangalore, ensuring adequate stock availability, timely replenishment against customer orders, efficient cold-chain operations, and adherence to quality and statutory requirements.

The role serves as a key link between depots, customers, sales, logistics, the factory, and the regional supply chain team, ensuring smooth order fulfilment and efficient day-to-day depot operations. 

Key Responsibilities

1. Depot Stock Management

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• Ensure adequate stock levels are maintained across all assigned depots.
• Monitor daily stock positions and initiate replenishment to avoid shortages.
• Implement FIFO (First In, First Out) and cold-chain best practices.
• Conduct periodic stock audits to ensure physical and book stock accuracy.
• Maintain target inventory levels dynamically.
• Finalise short-term demand from depots in coordination with the Sales team. 
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2. Depot Operations Management

• Oversee day-to-day depot operations including receiving, warehousing, dispatch, and cold-chain management.
• Establish and implement SOPs for depot activities.
• Ensure compliance with safety, hygiene, and refrigeration standards.
• Optimise workflows for efficient handling, storage, and distribution of products. 
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3. Customer Order Fulfilment

• Ensure timely stock replenishment against customer orders.
• Coordinate with Logistics and Factory teams for smooth dispatches.
• Track order status and resolve delivery-related issues promptly.
• Act as the escalation point for depot-level customer service issues, including order delays, product quality concerns, and returns. 
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4. Quality & Compliance

• Ensure depots adhere to quality standards for storage, handling, and dispatch.
• Monitor compliance with statutory requirements, including FSSAI and other applicable regulations.
• Implement corrective actions in case of quality or compliance deviations. 
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5. Operational Excellence & MIS

• Develop and maintain SOPs for depot operations.
• Drive improvements in stock handling, replenishment cycles, and customer service processes.
• Prepare regular MIS reports covering depot performance, stock accuracy, and customer service metrics.
• Identify operational gaps and implement improvements to increase efficiency. 
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6. Cross-Functional Coordination

• Coordinate closely with Sales, Logistics, Factory, and Supply Chain teams.
• Ensure customer requirements are translated into timely stock and dispatch actions.
• Maintain effective communication between depots, customers, and regional supply chain stakeholders.
• Support resolution of operational issues affecting customer service and product availability.
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Qualifications & Experience

• Bachelor's Degree in Commerce, Logistics, Business Administration, or a related field.
• 5+ years of experience in MIS, Inventory Management, Logistics, or Logistics Auditing.
• Strong knowledge of inventory management, order processing, and statutory compliance.
• Experience in cold-chain logistics, FMCG, dairy, frozen foods, or chocolate is preferred.
• Experience with ERP and SCM software, particularly SAP and WMS, is required.
• Age criteria: 26–32 years
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Technical Skills

• Depot Operations Management
• Inventory Management
• Stock Replenishment
• Order Processing
• Cold Chain Management
• Warehouse Operations
• Dispatch Management
• FIFO
• Stock Auditing
• MIS Reporting
• SAP
• WMS
• ERP / SCM Systems
• MS Excel – Intermediate to Advanced
• FSSAI & Statutory Compliance
• Supply Chain Coordination
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Key Competencies

• Customer Service
• Inventory & Stock Management
• Analytical Thinking
• Attention to Detail
• Communication Skills
• Cross-Functional Coordination
• Problem Solving
• Operational Excellence
• Planning & Organisation
• Process Orientation
• Execution Excellence
• Ownership & Accountability