Position Title: Cluster Lead
Superior Position Title: State AMI Operations Lead
Company: Apraava Kutch-Saurashtra Smart Meter Private Limited
Department: AMI Business
Location: AMI Site

1. JOB PURPOSE

Advanced Metering Infrastructure (AMI) is a rapidly growing business segment in which Apraava is expanding swiftly. This business is spread across various states in India, including Assam, Gujarat, Madhya Pradesh, and Himachal Pradesh. The role of Cluster Lead exists to ensure the seamless deployment and operation & maintenance (O&M) of AMI projects, aligning with contractual requirements.

2. ORGANIZATIONAL CHART

Head AMI Operations
    └ State AMI Operations Lead
        └ Implementation Lead
            └ Cluster Lead

3. PRINCIPAL ACCOUNTABILITIES

Accountabilities & Major Activities

Overall responsibility for Meter Installation, AMI deployment, and O&M in line with contract requirements

• Lead a team comprising Circle Incharges, Field Technicians, and Subdivision/Division/Circle-level Vendors for Consumer Indexing, DT Survey, and Meter Installation, ensuring O&M activities align with contract requirements.
• Approve SNID for Vendors and third-party Technicians.
• Ensure strict compliance with AMI Standard Operating Procedures (SOPs) and enforce zero tolerance for malpractices in alignment with Apraava’s Code of Conduct, including project partners.
• Conduct regular reviews with AMI Implementation Partners and Meter Manufacturers.
• Define business process requirements for AMI systems, continuously evaluate process efficiency, and implement improvements.
• Maintain a customer-centric approach, attend DISCOM project review meetings, and address escalations.
• Monitor project issues in real-time and ensure timely resolution.
• Provide daily MIS reporting to stakeholders.
• Identify areas for operational improvement and recommend solutions.
• Develop strategic inventory plans, allocate meters to technicians, assign work areas, and provide training for new technical support staff.
• Perform L2 validation for assigned circles and resolve rejection cases through field teams.
• Ensure the timely installation of gateways before implementation.
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4. INTERACTIONS

Internal Clients

Roles you need to interact with inside the organization to enable success in your day-to-day work:

• PMO Team – Project progress updates
• HR Team – Recruitment coordination
• IT Team – System improvements and problem resolution
• HSSE Team – Health, safety, security, and environmental compliance

External Clients

Roles you need to interact with outside the organization to enable success in your day-to-day work:

• DISCOM – Project reviews and daily planning
• IT and Smart Meter Partners – Project deployment governance
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5. DIMENSIONS

Financial Dimensions:

• The financial impact of AMI operations will scale with project expansion, applying to all roles within their respective responsibilities.
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6. SKILLS AND KNOWLEDGE

Educational Qualifications:

• Engineering Graduate

Functional Skills:

• Experience with Energy Distribution Utilities (Exposure to AMI/AMR projects is an added advantage)